Support Centre

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Contact Us

For payroll related queries, our team is here to help. 

Our ticket system is our most preferred method of contact with the best response times.

Support Hours

9am to 6pm Monday to Friday (Sydney time) 

After Hours – for high priority issues

Payroll Support Articles

Before reaching out to our support team, have you tried searching our support articles? There may already be a solution available.

Search Support Articles

Benefits of lodging tickets

addWorth uses online tickets for all support requests.

We believe this allows us to provide the best possible support because by clients logging tickets we can:

  • Ensure the highest priority tickets are attended to first

  • Ensure the security of your data because we can verify your identity quickly and efficiently

  • Share support tickets between support staff to ensure we provide the quickest possible response to your request

  • Document interactions to allow us to improve our service to you